World Class Customer Support

Our Customer Success team are highly trained Eploy Experts. The team has a wealth of prior experience working within recruitment but have successfully made the transition to working within a dynamic software business.

Put simply, they understand recruitment, understand Eploy and will understand your objectives.  

You can contact the team by phone and email, and they will handle all of your service requests directly via our online ticketing system, ensuring you are always kept ‘in the loop’.

The Eploy Knowledge Base is our online platform for user help, video tutorials, support documents, and raising service request tickets. You and your team can access the Knowledge Base directly from within your Eploy system.

Once you have successfully gone live, we will introduce you to your Eploy Account Manager. Your Account Manager is responsible for ensuring the smooth running of your account.

Your Account Manager will handle any account queries or requests and will keep you up to date with the latest news and technical innovations as soon as we introduce them.

As well as being available via phone and email, your Account Manager will arrange a face-to-face account review with you at least once every six months. For this meeting, your Account Manager will prepare a detailed presentation which includes system and website statistics (including insights from Google Analytics) and support tickets (volume, categories and satisfaction). It’s an excellent opportunity for us both to learn more about each other and build a great working relationship together.
 

Our dedicated Training Team provide online, classroom and on-site training in all aspects of Eploy. Training is a continual part of the process and is particularly useful when you have new team members or when you introduce new Eploy features.

When we upgrade your version of Eploy we work with you to agree a time and date for the upgrade to give enough time for you to make any preparations if necessary. Typically upgrades are performed in the window of 4am to 7am unless otherwise agreed with you first.

Eploy creates detailed release notes for each Eploy System Upgrade, in addition, new training materials for new features are created and added to the online Eploy support centre. Release notes are distributed via email, via the support centre and also within the product itself following a system upgrade.

Prior to a system upgrade, we will create a secure test environment, completely segregated from your live environment. This will enable you to conduct User Acceptance testing prior to rolling out the upgrade to the live environment.
 

Eploy is a highly configurable system, so there are a vast number of modules and processes that can be configured directly in the system by you and also by Eploy.

Of course, you can always contact our Customer Success team who are there to help with any configuration changes that you may wish to make to your Eploy System.